👉Frequently Asked Questions

Q: How can I track the status of my online order?
A: The tracking number will be updated 3 working day after placing your order on Showtime.shop.

Q: What kind of packaging does my order come in?
A: All products are delivered in an unmarked discreet packaging that only contains your name, address, telephone number, and tracking number on the mailing label.

Q: Is all my private information secure?
A: Yes. we offer discreet packaging and shipping. All items are shipped in a plain bag that only contains your contact information and a nondescript return address. The delivery man and your neighbors will never know what is inside your package.

Q: How do I cancel my order?
A: For canceling your order, please contact us at ksjtone123@gmail.com. Please note that orders can not be canceled after they have been shipped out.

How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

If you cannot track your package after 5 working days, please feel free to contact ksjtone123@gmail.com for direct support. We are happy to help you check on the status of your shipment.